Shipping Policy

PLEASE CONTACT US BEFORE RETURNING ANY ITEMS

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The health and safety of our customers is our top priority. We’ve designed our order fulfillment office to comply with government/state recommended personal protective equipment guidelines.

Shipping

All orders are processed and shipped within 3-5 business days. Orders are not shipped on the weekends or holidays.

After you’ve placed an order, you will receive an order confirmation email. At this stage, please allow time for order processing.

You will then receive a shipment confirmation email notification once your order has shipped (within 1-3 business days). The shipping confirmation email will contain your order tracking number. Please allow up to 24 hours for this tracking number to become active.

If you do not receive your order within 10 days of receiving your shipping confirmation email, please contact us at @soposhdecor@gmail.com with your name and order number, and we’ll look into it for you.

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Damages

If your order arrives damaged in any way, please email us as soon as possible at @Soposhdecor@gmail.com. Please include your order number, details of the damage, and a photo of the item’s condition.

We address damages on a case-by-case basis and will do our best to work towards a satisfactory solution.

Please save all packaging materials and damaged goods, as they will be  needed to contact the shipping carrier and make a claim.